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19/03/2021
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Duong, V. H., Duong, T. H. N., & Tran, M. L. (2021). Identifying work-related factors influencing job satisfaction using job descriptive index questionnaire: a study of IT companies in Hanoi. Journal of International Economics and Management, 21(1), 63-85. https://doi.org/10.38203/jiem.021.1.0023
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Identifying work-related factors influencing job satisfaction using job descriptive index questionnaire: a study of IT companies in Hanoi
Main Article Content
Abstract
IT professionals’ job satisfaction is important in minimizing turnover, improving job performance, minimizing absenteeism, and increasing the level of job involvement. The primary purpose of this study is to measure the job satisfaction of IT professionals and to identify which factors influence job satisfaction the most in Hanoi’s IT companies. The study also investigates the relationship between job satisfaction factors and the overall job satisfaction by using the Job Descriptive Index (JDI) and Job General Index (JGI) questionnaire to evaluate the construct validity of factors. Data were gathered from a survey of 326 IT professionals in systems development to capture perceptions regarding workrelated factors on job satisfaction and organizational commitment. The results of this study indicate that compensation and benefits, co-worker, promotion opportunities, nature of work, and supervision are positively related to job satisfaction. Based on these findings, the study provides implications to business executives in the IT businesses.
Article Details
Keywords
Work-related factors, Job satisfaction, Job descriptive index (JDI)
References
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Chang, L.C., Liu, C.H. and Yen, E.H.W. (2010), “Effects of an empowerment-based education program for public health nurses in Taiwan”, Journal of Clinical Nursing, Vol. 17 No. 20, pp. 2782 - 2790.
Chau, V.T. (2009), Cac nhan to anh huong den su thoa man cong viec cua nhan vien khoi van phong tai TP. Ho Chi Minh, Ho Chi Minh Economics University.
Chen, P.Y. and Cuong, B.M. (2020), “An evaluation of student satisfaction of the joint master programs at Foreign Trade University in Vietnam”, Journal of International Economics and Management, Vol. 20 No. 2, pp. 75 - 88.
Churchill, G.A., Ford, N. and Walker, O.C. (1974), “Measuring the job satisfaction of industrial salesmen”, Journal of Marketing Research, Vol. 11 No. 3, pp. 254 - 260.
Clark, A., Oswald, A. and Warr, P. (1996), “Is job satisfaction U shaped in age?”, Journal of Occupational and Organizational Psychology, Vol. 69 No. 1, pp. 57 - 81.
Cumbey, D.A. and Alexander, J.W. (1998), “The relationship of job satisfaction with organizational variables in public health nursing”, Journal of Nursing Administration, Vol. 28 No. 5, pp. 39 - 46.
Davis, K. (1982), Human behavior at work, New Delhi: Tata McGraw Hill Publications.
Davis, K. and Nestrom, J.W. (1985), Human behavior at work: organizational behavior (7th edition), New York: McGraw Hill.
De Souza, R. (2002), Walking upright here: Countering prevailing discourses through reflexivity and methodological pluralism, Albany, NZ: Massey University.
Dessler, G. (2008), Human resource management (11th ed.), Upper Saddle River: Pearson, Prentice-Hall.
Drakou, A., Kampitsis, X., Xaraxousou, Y. and Glynia, E.X. (1997), “Coach’s job satisfaction literature review”, Magazine of Sport and Leisure Management, Vol. 1 No. 2, pp. 2 - 24.
Duong, M.Q. (2013), “Job satisfaction among academic members of higher education in”, International Journal of Academic Research, Vol. 5 No. 5, pp. 346 - 350.
Duong, H.T.T. and Thuy, D.T.T. (2019), “Factors affecting organizational commitment of students in Foreign Trade University’s clubs”, Journal of International Economics and Management, Vol. 124, pp. 65 - 87.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. and Rhoades, L. (2002), “Perceived supervisor support: contributions to perceived organizational support and employee retention”, Journal of Applied Psychology, Vol. 87 No. 3, pp. 565 - 573.
Ellickson. M.C. and Logsdon, K. (2002), “Determinants of job satisfaction of municipal government employees”, Public Personnel Management, Vol. 31 No. 3, pp. 343 - 358.
George, J.M. and Jones, G.R. (2008), Understanding and managing organizational behavior (Fifth Edition), New Yersey: Pearson/Prentice-Hall.
Giannikis, S.K. and Mihail, D.M. (2011), “Modelling job satisfaction in low-level jobs: differences between full-time and part-time employees in the Greek retail sector”, European Management Journal, Vol. 29 No. 2, pp. 129 - 143.
Goleman, D. (2000), “Leadership that gets results”, Harvard Business Review, Vol. 78 No. 2, pp. 4 - 17.
Greenberk, J. and Baron, R.A. (2013), Behavior in organizations (9th ed), New Jersey: Pearson Education, Inc.
Gruneberg, M.M. (1979), Understanding job satisfaction, New York: Macmillan.
Hackman, J.R. and Oldham G.R. (1974), The job diagnostic survey: an instrument for the diagnosis of jobs and the evaluation of job redesign projects, Department of Administrative Sciences, Yale University.
Hackman, J.R. and Oldham, G.R. (1975), “Development of the job diagnostic survey”, Journal of Applied Psychology, Vol. 60 No. 2, pp. 159 - 170.
Harmon, J., Scotti, D.J., Behson, S., Farias, G., Petzel, R., Neuman, J.H. and Keashly, L. (2007), “Effects of high-involvement work systems on employee satisfaction and services costs in Veterans Healthcare”, Journal of Healthcare Management, Vol. 48 No. 6, pp. 1 - 14.
Hauff, S., Richter, N.F. and Tressin, T. (2015), “Situational job characteristics and job satisfaction: the moderating role of national culture”, International Business Review, Vol. 24 No. 4, pp. 710 - 723.
Herzberg, F. (1959), The motivation to work, New York: John Wiley & Sons, Inc.
Hodson, R. (1997), “Group relations at work: solidarity, conflict, and relations with management”, Work and Occupations, Vol. 24 No. 4, pp. 426 - 452.
Johns, J.L. (1996), “Advance directives and opportunities for nurses”, The Journal of Nursing Scholarship, Vol. 28 No. 2, pp. 49 - 153.
Judge, T.A., Thoresen, C.J., Bono, J.E. and Patton, G.K. (2001), “The job satisfaction–job performance relationship: a qualitative and quantitative review”, Psychological Bulletin, Vol. 127 No. 3, pp. 376 - 407.
Karasek, R. and Theorell, T. (1990), Healthy work: stress, productivity, and the reconstruction of working life, New York: Basic Book.
Keashly, L. and Jagatic, K. (2000), The nature and extent of emotional abuse at work: results of a statewide survey, Academy of Management Annual Meeting, Toronto, Canada.
Kinicki, A.J., McKee-Ryan, F.M., Schriesheim, C.A. and Carson, K.P. (2002), “Assessing the construct validity of the job descriptive index: a review and meta-analysis”, Journal of Applied Psychology, Vol. 87 No. 1, pp. 14 - 32.
Kirlidog, M., Aykol, M. and Gulsecen, S. ( 2009), “Interpersonal communication and gender in the ICT profession”, IEEE Technology & Society Magazine, Vol. 28 No. 1, pp. 48 - 56.
Klaus, L., Lerouge, C. and Blanton, J.E. (2014), “System developers nature of work characteristics and their relationship with organizational commitment and job satisfaction”, Journal of International Management, Vol. 25 No. 1, pp. 1 - 19.
Koustelios, A. (2001), “Personal characteristics and job satisfaction of Greek teachers”, The International Journal of Educational Management, Vol. 15 No. 7, pp. 354 - 358.
Kreitner, R. and Kinicki, A. (2001), Organizational behaviour, Boston: IRWIN/McGraw-Hill.
Leck, J. (2016), Job satisfaction of full-time faculty members at a for-profit university, Florida: Dissertation, The College of Education and Human Performance at the University of Central Florida Orlando.
Locke, E.A. (1976), “The nature and causes of job satisfaction”, In The Handbook of Industrial and Organizational Psychology, pp. 1297 - 1349, Chicago: Rand McNally.
Lottrup, L., Stigsdotter, U.K., Meilby, H. and Claudi, A.G. (2015), “The workplace window view: a determinant of office workers’ workability and job satisfaction”, Landscape Research, Vol. 40 No. 1, pp. 57 - 75.
Luddy, N. (2005), Job satisfaction amongst employees at a public health institution in the western cape, Master of Commerce Degree Thesis, University of the Wester Cape.
Luthans, F. (1973), Organizational behaviour (Sixth Edition), New York: McGraw-Hill.
Luthans, F. (2006), Organizational behavior (11th ed.), Irwin: McGraw-Hill.
Mathieu, J.E. and Zajac, D.M. (1990), “A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment”, Psychological Bulletin, Vol. 108 No. 2, pp. 171 - 194.
Murphy, K. (1985), “Corporate performance and managerial remuneration: an empirical analysis”, Journal of Accounting and Economics, Vol. 7 No. 1 - 3, pp. 11 - 42.
Neog, B.B. and Barua, M. (2014), “Factors influencing employee’s job satisfaction: an empirical study among employees of automobile service workshops in Assam”, The SIJ Transactions on Industrial, Financial & Business Management, Vol. 2 No. 7, pp. 305 - 316.
Nielsen, S. and Smyth, R. (2008), “Job satisfaction and response to incentives among China’s urban workforce”, Journal of Behavioral and Experimental Economics, Vol. 37 No. 5, pp. 1921 - 1936.
Nguyen, D.K. and Nguyen, T.N.P. (2013), “Factors affecting job satisfaction of staff at Tien Giang university”, The Science Journal of Can Tho University, Vol. 28, pp. 102 - 109.
Nguyen, L.S. (2005), Measurement of job satisfaction level of employees at Long An mechanical joint stock company, Ho Chi Minh, Vietnam: Master Thesis. Ho Chi Minh University of Economics.
Nguyen, T.T.T. (2011), Research on factors affecting job satisfaction of lecturers in Ho Chi Minh city, Master Thesis, Ho Chi Minh University of Economics.
Oshagbemi, T. (1999), “Overall job satisfaction: how good are single versus multiple- item measures?”, Journal of Managerial Psychology, Vol. 14 No. 5, pp. 388 - 403.
Parnell, J.A. and Crandall, W. (2003), “Propensity for participative decision making, job satisfaction, organizational commitment, organizational citizenship behaviour, and intentions to leave among Egyptian managers”, The Multinational Business Review, Vol. 11, pp. 36 - 73.
Pergamit, M.R. and Veum, J.R. (1999), “What is a promotion?”, Industrial and Labor Relations Review, Vol. 52 No. 4, pp. 581 - 601.
Peterson, G.D., Cumming, G.S. and Carpenter, S.R. (2003), “Scenario planning: a tool for conservation in an uncertain world”, Conservation Biology, Vol. 17 No. 2, pp. 358 - 366.
Price, J.L. and Mueller, C.W. (1986), Handbook of organizational measurement, Pitman: Marshfield.
Pham, V.M. (2012), Increasing the job satisfaction level of employees at Vietnam’s military telecom corporation (Viettel), Master Thesis, Ha Noi: National Economics University.
Pham, M.Q. (2016), “Job satisfaction: environmental and genetic components”, Journal of Applied Psychology, Vol 7 No. 4, pp. 187 - 198.
Ramayah, T. and Muhamad, J.S.K. (2001), Job satisfaction: empirical evidence for alternatives to JDI, Penang, Malaysia: Department of Management, University Sains.
Rast, S. and Tourani, A. (2012), “Evaluation of employees’ job satisfaction and role of gender difference: an empirical study at airline industry in Iran”, International Journal of Business and Social Science, Vol. 3 No. 7, pp. 91 - 100.
Robins, R.W., Trzesniewski, K.H., Tracy, J.L., Gosling, S.D. and Potter, J. (2002), “Global self-esteem across the life span”, Psychology and Aging, Vol. 17 No. 3, pp. 423 - 434.
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