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30/03/2023
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Nguyen Danh, N., & Uong, L. (2023). The impact of personality traits on positivity at work and job performance of officers - An empirical investigation at the district-level administrative agencies in Hanoi. Journal of International Economics and Management, 23(1), 91-105. https://doi.org/10.38203/jiem.023.1.0063
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The impact of personality traits on positivity at work and job performance of officers - An empirical investigation at the district-level administrative agencies in Hanoi
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Abstract
This study investigates the influence of personality traits on positivity at work and officer performance at the district-level administrative agencies in Hanoi. Based on the information obtained from 420 officers, the structural equation modeling was adopted to assess the impact of the Big Five model of personality on positivity at work and job performance. The results show a positive relationship between personality traits, positivity at work, and job performance. At the same time, positivity at work positively impacts officers’ job performance. These findings suggest recommendations for district-level administrative agencies to enhance positivity at work and improve officers’ performance. This paper provides empirical evidence of the feasible application of the Big Five model of personality and serves as a reference for further research on organizational behavior in both public and private organizations.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Keywords
Personality traits, Positivity at work, Job performance, Officers
References
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Borman, W.C. and Motowidlo, S.J. (1997), “Task performance and contextual performance: the meaning for personnel selection research”, Human Performance, Vol. 10 No. 2, pp. 99 - 109.
Brown, S.P. (1996), “A meta-analysis and review of organisational research on job involvement”, Psychological Bulletin, Vol. 120 No. 2, pp. 235 - 255.
Brown, S.P. and Leigh, T. (1996), “A new look at psychological climate and its relationship to job involvement”, Journal of Applied Psychology, Vol. 81 No. 4, pp. 358 - 368.
Carpenter, J.M. and Moore, M. (2009), “Utilitarian and hedonic shopping value in the US discount sector”, Journal of Retailing and Consumer Services, Vol. 16 No. 1, pp. 68 - 74.
Digman, J.M. (1990), “Personality structure: emergence of the five-factor model”, Annual Review of Psychology, Vol. 41 No. 1, pp. 417 - 440.
Elankumaran, S. (2004), “Personality, organisational climate and job involvement: an empirical study”, Journal of Human Values, Vol. 10 No. 2, pp. 117 - 130.
Erdheim, J., Wang, M. and Zickar, M.J. (2006), “Linking the Big Five personality constructs to organisational commitment”, Personality and Individual Differences, Vol. 41 No. 5, pp. 959 - 970.
Fornell, C. and Larcker, D.F. (1981), “Evaluating structural equation models with unobservable variable and measurement error”, Journal of Marketing Research, Vol. 18 No. 1, pp. 39 - 50.
Ghani, N.A., Yunus, N.S.N.M. and Bahry, N.S. (2016), “Leader’s personality traits and employees job performance in public sector, Putrajaya”, Procedia Economics and Finance, Vol. 37, pp. 46 - 51.
Goldberg, L.R. (1993), “The structure of phenotypic personality traits”, American Psychologist, Vol. 48 No. 1, pp. 26 - 34.
Govender, S. and Parumasur, S.B. (2010), “The relationship between employee motivation and job involvement”, South African Journal of Economic and Management Sciences, Vol. 13 No. 3, pp. 237 - 253.
Hackman, J.R. and Lawler, E.E. (1971), “Employee reactions to job characteristics”, Journal of Applied Psychology, Vol. 55 No. 3, pp. 259 - 286.
Hair Jr., J.F., Hult, G.T.M., Ringle, C., and Sarstedt, M. (2016), A primer on partial least squares structural equation modeling, Thousand Oaks, CA: Sage Publications.
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Jabari, N., Boroujerdi, S., Ghaeini, S., Naghshbandi, S. and Karimi, G. (2013), “Big-Five personality traits predict sport volunteer satisfaction”, Middle-East Journal of Scientific Research, Vol. 13 No. 1, pp. 49 - 54.
Judge, T.A., Heller, D. and Mount, M.K. (2002), “Five-factor model of personality and job satisfaction: a meta-analysis”, Journal of Applied Psychology, Vol. 87 No. 3, pp. 530 - 541.
Judge, T.A., Higgins, C.A., Thoresen, C.J. and Barrick, M.R. (1999), “The Big Five personality traits, general mental ability, and career success across the life span”, Personnel Psychology, Vol. 52 No. 3, pp. 621 - 652.
Kanungo, R.N. (1982), “Measurement of job and work involvement”, Journal of Applied Psychology, Vol. 67 No. 3, pp. 341 - 349.
Kuldeep, K. and Bakhshi, A. (2010), “The five-factor model of personality and organisational commitment: is there any relationship?”, Humanity and Social Sciences Journal, Vol. 5 No. 1, pp. 25 - 34.
Lawler, E.E. (1986), High involvement management, San Francisco, CA: Jossey-Bass.
Leach-Lopez, M. (2007), “Budget participation, job performance, job satisfaction, and Yadda, Yadda, Yadda”, Journal of Business & Leadership, Vol. 3 No. 1, pp. 169 - 182.
Liao, C.S. and Lee, C.W. (2009), “An empirical study of employee job involvement and personality traits: the case of Taiwan”, International Journal of Economics and Management, Vol. 3 No. 1, pp. 22 - 36.
Lodahl, T.M. and Kejner, M.M. (1965), “The definition and measurement of job involvement”, Journal of Applied Psychology, Vol. 49, pp. 24 - 33.
McCrae, R.R. and Costa, P.T. (1989), “More reasons to adopt the five-factor model”, American Psychologist, Vol. 44 No. 2, pp. 451 - 452.
McCrae, R.R. and Costa, P.T. (1992), “The five-factor model of personality and its relevance to personality disorders”, Journal of Personality Disorders, Vol. 6 No. 4, pp. 343 - 359.
McCrae, R.R. and Costa, P.T. (1996), “Toward a new generation of personality theories: theoretical contexts for the Five-Factor model”, in Wiggins, J.S. (Ed.), The Five-Factor Model of Personality: Theoretical Perspectives, New York: Guilford, pp. 51 – 87.
Mirvis, P.H. and Lawler, E.E. (1977), “Measuring the financial impact of employee attitudes”, Journal of Applied Psychology, Vol. 62 No. 1, pp. 1 - 8.
Mohsan, F., Nawaz, M.M., Khan, M.S., Shaukat, M.Z. and Aslam, N. (2011), “Impact of customer satisfaction on customer loyalty and intentions to switch: evidence from banking sector of Pakistan”, International Journal of Business and Social Science, Vol. 2 No. 16, pp. 263 - 269.
Motowidlo, S.J. (2003), “Job performance”, in Borman, W.C., Ilgen, D.R. and Klimoski, R.J. (Eds.), Handbook of Psychology: Industrial and Organisational Psychology, Vol. 1, New York: John Wiley & Sons Inc, pp. 39 - 53.
Nachbagauer, A. and Riedl, G. (2002), “Effects of concepts of career plateaus on performance, work satisfaction and commitment”, International Journal of Manpower, Vol. 23 No. 8, pp. 716 - 733.
Nguyen, D.T. and Nguyen, T.M.T. (2011), “Psychological capital, quality of work life, and quality of life of marketers: evidence from Vietnam”, Journal of Macromarketing, Vol. 32 No. 1, pp. 87 - 95.
Nguyen, H.N.T. and Tran, P.T.T. (2021), “The impact of empirical human resource management on job performance of employees in the consumer finance sector in Ho Chi Minh City”, Journal of Trade Science, No. 154, pp. 65 - 79.
Nguyen, T.T. (2015), The impact of personality traits on positivity at work of employees at software companies in Ho Chi Minh City, Master Thesis, Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam.
Rashid, N.M., Sah, N.F.M., Ariffin, N.M., Ghani, W.S.W.A. and Yunus, N.S.N.M. (2016), “The influence of bank’s frontlines’ personality traits on job performance”, Procedia Economics and Finance, Vol. 37, pp. 65 - 72.
Reitz, H.J. and Jewell, L.N. (1979), “Sex, locus of control, and job involvement a six-country investigation”, Academy of Management Journal, Vol. 22 No. 1, pp. 72 - 80.
Rodwell, J.J., Kienzle, R. and Shadur, M.A. (1998), “The relationship among work-related perceptions, employee attitudes, and employee performance: the integral role of communications”, Human Resource Management, Vol. 37 No. 3/4, pp. 277 - 293.
Schermerhorn, J.R. (1989), Management for productivity, 3rd ed., New York: John Wiley and Sons.
Slocum, J.W. and Hellriegel, D. (2009), Principles of organisational behaviour (12th Edition), China: South-Western Cengage Learning.
Smith, M.A. and Canger, J.M. (2004), “Effects of supervisor “big five” personality on subordinate attitudes”, Journal of Business and Psychology, Vol. 18 No. 4, pp. 465 - 481.
Smithikrai, C. (2007), “Personality traits and job success: an investigation in a Thai sample”, International Journal of Selection and Assessment, Vol. 15 No. 1, pp. 134 - 138.
Steenkamp, J.B.E. and Van Trijp, H. (1991), “The use of LISREL in validating marketing constructs”, International Journal of Research in Marketing, Vol. 8, pp. 283 - 299.
Stewart, G.L. and Nandkeolyar, A.K. (2006), “Adaptation and intraindividual variation in sales outcomes: exploring the interactive effects of personality and environmental opportunity”, Personnel Psychology, Vol. 59 No. 2, pp. 307 - 332.
Tran, D.A.T. (2015), Personality traits factors affecting organisational commitment of employees – A case study of Nike Shoe and Footwear Factories in the Southern, Vietnam, Master Thesis, the University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam.
Tran, K.D. (2005), “Measuring job satisfaction in terms of Vietnam”, Journal of Economics Development, Vol. 12, pp. 85 - 91.
Tran, N.C. (2019), The relationship between personality traits, job satisfaction and job performance of employees in Ho Chi Minh City, Master Thesis, the University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam.
Tran, P.T. and Phan, D.D. (2020), “Psychological capital affecting job performance – A study at some universities”, Journal of Science & Technology, Vol. 56 No. 3, pp. 138 - 143.
Anderson, J.C. and Gerbing, D.W. (1988), “Structural equation modeling in practice: a review and recommended two-step approach”, Psychological Bulletin, Vol. 103 No. 3, pp. 411 - 423.
Barrick, M.R. and Mount, M.K. (1991), “The Big Five personality dimensions and job performance: a meta-analysis”, Personnel Psychology, Vol. 44 No. 1, pp. 1 - 26.
Bhatti, M.A., Sharifa, F. and Battour, M.B. (2014), “Training transfer and transfer motivation: the influence of individual, environmental, situational, training design and affective reaction factors”, Performance Improvement Quarterly, Vol. 27 No. 1, pp. 15 - 29.
Borman, G.D., Hewes, G.M., Overman, L.T. and Brown-Jeffy, S. (2003), “Comprehensive school reform and achievement: a meta-analysis”, Review of Educational Research, Vol. 73 No. 2, pp. 1 - 44.
Borman, W.C. and Motowidlo, S.J. (1997), “Task performance and contextual performance: the meaning for personnel selection research”, Human Performance, Vol. 10 No. 2, pp. 99 - 109.
Brown, S.P. (1996), “A meta-analysis and review of organisational research on job involvement”, Psychological Bulletin, Vol. 120 No. 2, pp. 235 - 255.
Brown, S.P. and Leigh, T. (1996), “A new look at psychological climate and its relationship to job involvement”, Journal of Applied Psychology, Vol. 81 No. 4, pp. 358 - 368.
Carpenter, J.M. and Moore, M. (2009), “Utilitarian and hedonic shopping value in the US discount sector”, Journal of Retailing and Consumer Services, Vol. 16 No. 1, pp. 68 - 74.
Digman, J.M. (1990), “Personality structure: emergence of the five-factor model”, Annual Review of Psychology, Vol. 41 No. 1, pp. 417 - 440.
Elankumaran, S. (2004), “Personality, organisational climate and job involvement: an empirical study”, Journal of Human Values, Vol. 10 No. 2, pp. 117 - 130.
Erdheim, J., Wang, M. and Zickar, M.J. (2006), “Linking the Big Five personality constructs to organisational commitment”, Personality and Individual Differences, Vol. 41 No. 5, pp. 959 - 970.
Fornell, C. and Larcker, D.F. (1981), “Evaluating structural equation models with unobservable variable and measurement error”, Journal of Marketing Research, Vol. 18 No. 1, pp. 39 - 50.
Ghani, N.A., Yunus, N.S.N.M. and Bahry, N.S. (2016), “Leader’s personality traits and employees job performance in public sector, Putrajaya”, Procedia Economics and Finance, Vol. 37, pp. 46 - 51.
Goldberg, L.R. (1993), “The structure of phenotypic personality traits”, American Psychologist, Vol. 48 No. 1, pp. 26 - 34.
Govender, S. and Parumasur, S.B. (2010), “The relationship between employee motivation and job involvement”, South African Journal of Economic and Management Sciences, Vol. 13 No. 3, pp. 237 - 253.
Hackman, J.R. and Lawler, E.E. (1971), “Employee reactions to job characteristics”, Journal of Applied Psychology, Vol. 55 No. 3, pp. 259 - 286.
Hair Jr., J.F., Hult, G.T.M., Ringle, C., and Sarstedt, M. (2016), A primer on partial least squares structural equation modeling, Thousand Oaks, CA: Sage Publications.
Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R.E. (2010), Multivariate data analysis (7th Edition), New York: Pearson.
Jabari, N., Boroujerdi, S., Ghaeini, S., Naghshbandi, S. and Karimi, G. (2013), “Big-Five personality traits predict sport volunteer satisfaction”, Middle-East Journal of Scientific Research, Vol. 13 No. 1, pp. 49 - 54.
Judge, T.A., Heller, D. and Mount, M.K. (2002), “Five-factor model of personality and job satisfaction: a meta-analysis”, Journal of Applied Psychology, Vol. 87 No. 3, pp. 530 - 541.
Judge, T.A., Higgins, C.A., Thoresen, C.J. and Barrick, M.R. (1999), “The Big Five personality traits, general mental ability, and career success across the life span”, Personnel Psychology, Vol. 52 No. 3, pp. 621 - 652.
Kanungo, R.N. (1982), “Measurement of job and work involvement”, Journal of Applied Psychology, Vol. 67 No. 3, pp. 341 - 349.
Kuldeep, K. and Bakhshi, A. (2010), “The five-factor model of personality and organisational commitment: is there any relationship?”, Humanity and Social Sciences Journal, Vol. 5 No. 1, pp. 25 - 34.
Lawler, E.E. (1986), High involvement management, San Francisco, CA: Jossey-Bass.
Leach-Lopez, M. (2007), “Budget participation, job performance, job satisfaction, and Yadda, Yadda, Yadda”, Journal of Business & Leadership, Vol. 3 No. 1, pp. 169 - 182.
Liao, C.S. and Lee, C.W. (2009), “An empirical study of employee job involvement and personality traits: the case of Taiwan”, International Journal of Economics and Management, Vol. 3 No. 1, pp. 22 - 36.
Lodahl, T.M. and Kejner, M.M. (1965), “The definition and measurement of job involvement”, Journal of Applied Psychology, Vol. 49, pp. 24 - 33.
McCrae, R.R. and Costa, P.T. (1989), “More reasons to adopt the five-factor model”, American Psychologist, Vol. 44 No. 2, pp. 451 - 452.
McCrae, R.R. and Costa, P.T. (1992), “The five-factor model of personality and its relevance to personality disorders”, Journal of Personality Disorders, Vol. 6 No. 4, pp. 343 - 359.
McCrae, R.R. and Costa, P.T. (1996), “Toward a new generation of personality theories: theoretical contexts for the Five-Factor model”, in Wiggins, J.S. (Ed.), The Five-Factor Model of Personality: Theoretical Perspectives, New York: Guilford, pp. 51 – 87.
Mirvis, P.H. and Lawler, E.E. (1977), “Measuring the financial impact of employee attitudes”, Journal of Applied Psychology, Vol. 62 No. 1, pp. 1 - 8.
Mohsan, F., Nawaz, M.M., Khan, M.S., Shaukat, M.Z. and Aslam, N. (2011), “Impact of customer satisfaction on customer loyalty and intentions to switch: evidence from banking sector of Pakistan”, International Journal of Business and Social Science, Vol. 2 No. 16, pp. 263 - 269.
Motowidlo, S.J. (2003), “Job performance”, in Borman, W.C., Ilgen, D.R. and Klimoski, R.J. (Eds.), Handbook of Psychology: Industrial and Organisational Psychology, Vol. 1, New York: John Wiley & Sons Inc, pp. 39 - 53.
Nachbagauer, A. and Riedl, G. (2002), “Effects of concepts of career plateaus on performance, work satisfaction and commitment”, International Journal of Manpower, Vol. 23 No. 8, pp. 716 - 733.
Nguyen, D.T. and Nguyen, T.M.T. (2011), “Psychological capital, quality of work life, and quality of life of marketers: evidence from Vietnam”, Journal of Macromarketing, Vol. 32 No. 1, pp. 87 - 95.
Nguyen, H.N.T. and Tran, P.T.T. (2021), “The impact of empirical human resource management on job performance of employees in the consumer finance sector in Ho Chi Minh City”, Journal of Trade Science, No. 154, pp. 65 - 79.
Nguyen, T.T. (2015), The impact of personality traits on positivity at work of employees at software companies in Ho Chi Minh City, Master Thesis, Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam.
Rashid, N.M., Sah, N.F.M., Ariffin, N.M., Ghani, W.S.W.A. and Yunus, N.S.N.M. (2016), “The influence of bank’s frontlines’ personality traits on job performance”, Procedia Economics and Finance, Vol. 37, pp. 65 - 72.
Reitz, H.J. and Jewell, L.N. (1979), “Sex, locus of control, and job involvement a six-country investigation”, Academy of Management Journal, Vol. 22 No. 1, pp. 72 - 80.
Rodwell, J.J., Kienzle, R. and Shadur, M.A. (1998), “The relationship among work-related perceptions, employee attitudes, and employee performance: the integral role of communications”, Human Resource Management, Vol. 37 No. 3/4, pp. 277 - 293.
Schermerhorn, J.R. (1989), Management for productivity, 3rd ed., New York: John Wiley and Sons.
Slocum, J.W. and Hellriegel, D. (2009), Principles of organisational behaviour (12th Edition), China: South-Western Cengage Learning.
Smith, M.A. and Canger, J.M. (2004), “Effects of supervisor “big five” personality on subordinate attitudes”, Journal of Business and Psychology, Vol. 18 No. 4, pp. 465 - 481.
Smithikrai, C. (2007), “Personality traits and job success: an investigation in a Thai sample”, International Journal of Selection and Assessment, Vol. 15 No. 1, pp. 134 - 138.
Steenkamp, J.B.E. and Van Trijp, H. (1991), “The use of LISREL in validating marketing constructs”, International Journal of Research in Marketing, Vol. 8, pp. 283 - 299.
Stewart, G.L. and Nandkeolyar, A.K. (2006), “Adaptation and intraindividual variation in sales outcomes: exploring the interactive effects of personality and environmental opportunity”, Personnel Psychology, Vol. 59 No. 2, pp. 307 - 332.
Tran, D.A.T. (2015), Personality traits factors affecting organisational commitment of employees – A case study of Nike Shoe and Footwear Factories in the Southern, Vietnam, Master Thesis, the University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam.
Tran, K.D. (2005), “Measuring job satisfaction in terms of Vietnam”, Journal of Economics Development, Vol. 12, pp. 85 - 91.
Tran, N.C. (2019), The relationship between personality traits, job satisfaction and job performance of employees in Ho Chi Minh City, Master Thesis, the University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam.
Tran, P.T. and Phan, D.D. (2020), “Psychological capital affecting job performance – A study at some universities”, Journal of Science & Technology, Vol. 56 No. 3, pp. 138 - 143.