Duong THN, Duong VH, Nguyen TND. Employees’ service recovery performance: the role of functional manager’s emotional intelligence in the hospitality industry. JIEM [Internet]. 2023 Nov. 15 [cited 2026 Jun. 26];23(3):89-106. Available from: https://jiem.ftu.edu.vn/index.php/jiem/article/view/244