Duong, Van Hieu, Thi Hoai Nhung Duong, and Thi Ngoc Dung Nguyen. “Employees’ Service Recovery Performance: The Role of Functional manager’s Emotional Intelligence in the Hospitality Industry”. Journal of International Economics and Management 23, no. 3 (November 15, 2023): 89–106. Accessed November 21, 2024. https://jiem.ftu.edu.vn/index.php/jiem/article/view/244.