DUONG, V. H.; DUONG, T. H. N.; NGUYEN, T. N. D. Employees’ service recovery performance: the role of functional manager’s emotional intelligence in the hospitality industry. Journal of International Economics and Management, [S. l.], v. 23, n. 3, p. 89-106, 2023. DOI: 10.38203/jiem.023.3.0076. Disponível em: https://jiem.ftu.edu.vn/index.php/jiem/article/view/244. Acesso em: 15 jun. 2024.