DUONG, Van Hieu; DUONG, Thi Hoai Nhung; NGUYEN, Thi Ngoc Dung. Employees’ service recovery performance: the role of functional manager’s emotional intelligence in the hospitality industry. Journal of International Economics and Management, [S. l.], v. 23, n. 3, p. 89–106, 2023. DOI: 10.38203/jiem.023.3.0076. Disponível em: https://jiem.ftu.edu.vn/index.php/jiem/article/view/244. Acesso em: 29 sep. 2024.