PHAM, Thu Huong; TRAN, Thi Lien. Critical factors affecting performance of customer service staff - the case of VP bank Vietnam. Journal of International Economics and Management, [S. l.], n. 96, p. 56–66, 2017. Disponível em: https://jiem.ftu.edu.vn/index.php/jiem/article/view/174. Acesso em: 22 dec. 2024.